Refund Policy with Refund Timeline

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Refund Policy

Effective Date: 21 july, 2026

At Purygo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a refund in accordance with the policy below.

1. Eligibility for Refunds

You may request a refund if:

  • The product received is damaged, defective, or incorrect.
  • The product is missing from your order.
  • The order is cancelled before it has been shipped.
  • The product is eligible for return under our Return Policy.

To be eligible, refund requests must be submitted within 7 days of receiving your order unless otherwise stated.

2. Non-Refundable Items

Refunds will not be issued for:

  • Products damaged due to misuse or improper handling.
  • Items returned without original packaging or accessories.
  • Products marked as non-returnable or final sale.
  • Digital products, downloadable content, or gift cards (if applicable).

3. Refund Process

To request a refund:

  1. Contact our customer support team with your order number and the reason for your request.
  2. If required, provide photos or videos showing the issue.
  3. Once approved, return the product according to our return instructions (if applicable).
  4. After the returned item is received and inspected, we will process your refund.

4. Refund Timeline

  • Refund Request Review: Within 2–3 business days of receiving your request.
  • Return Inspection: Within 2–5 business days after the returned item is received.
  • Refund Approval: Once the inspection is successfully completed.
  • Refund Processing: Within 5–7 business days after approval.
  • Bank/Credit Card Processing: Depending on your bank or payment provider, the refunded amount may reflect in your account within 5–10 business days.

Overall, refunds are typically completed within 7–15 business days from the date the refund is approved.

5. Cancellation Refunds

  • Orders cancelled before shipment are eligible for a full refund.
  • Orders cancelled after shipment may be processed according to our Return Policy.

6. Shipping Charges

Shipping fees are generally non-refundable unless:

  • The wrong product was delivered.
  • The product arrived damaged or defective.
  • The return is due to an error on our part.

7. Failed or Delayed Refunds

If you have not received your refund after the stated timeline:

  • Check your bank account or payment method again.
  • Contact your bank or card issuer, as processing times may vary.
  • If the issue persists, contact our customer support team for assistance.

8. Contact Us

For any questions regarding refunds or to initiate a refund request, please contact our customer support team using the contact information provided on our website.

By placing an order with Purygo, you acknowledge and agree to this Refund Policy.

If Purygo operates in India, this policy can also be customized to reflect your actual return window (e.g. 7-day, 10-day, or 30-day returns), COD orders, UPI/card refunds, and other business-specific practices.