Shipping Policy
Effective Date: 21 July, 2026
At Purygo, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping process, delivery timelines, and other important information.
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email or SMS with tracking details, where available.
2. Delivery Timelines
Estimated delivery times are as follows:
- Metro Cities: 2–5 business days
- Other Cities and Towns: 3–7 business days
- Remote or Rural Areas: 5–10 business days
Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- Promotional offers such as free shipping may be available for eligible orders and will be clearly indicated on the website.
4. Order Tracking
Once your order has been dispatched, you will receive tracking information via email or SMS (where available). You can use the tracking details to monitor the status of your shipment.
5. Delivery Attempts
Our delivery partners may make multiple delivery attempts. If delivery cannot be completed because the recipient is unavailable or the address provided is incorrect, the package may be returned to us. Additional shipping charges may apply for re-delivery.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Purygo is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
7. Delayed Deliveries
While we strive to deliver all orders within the estimated timelines, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- Natural disasters
- Transportation disruptions
- Courier service delays
In such cases, we will make reasonable efforts to keep you informed about the status of your order.
8. Damaged or Lost Shipments
If your order arrives damaged, defective, or appears to be lost in transit, please contact our customer support team as soon as possible with your order details. We will work with our shipping partners to investigate the issue and provide an appropriate resolution.
9. International Shipping
International shipping may be available for selected destinations. Delivery timelines, shipping charges, customs duties, taxes, and import fees vary by country and are the responsibility of the customer unless otherwise stated.
10. Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team using the contact information provided on our website.
By placing an order with Purygo, you acknowledge and agree to this Shipping Policy.
If Purygo currently ships only within India, this policy can be simplified by removing the international shipping section and tailoring it to your courier partners and delivery regions.